Privacy Policy
We are committed to ensuring that your personal information is protected and never misused.
Our privacy policy explains what personal information we collect, why we collect it, how we use it, the controls you have over your personal information and the procedures that we have in place to protect your privacy. It applies to personal information we collect through our website and any associated applications for handling business enquiries and looking after clients e.g. phone, email and social media. Plus we’ll apply the same policy to handwritten, stamped, addressed letters if you want to send one!
This page may be long but we have written it to be as easily understandable as possible. Our cookie notice can be visited also. By sharing your personal information with us, and by continuing to use our website, you confirm that you have read and understood the terms of this privacy policy. We take responsibility for the personal information we collect about you, and we aim to be transparent about how we handle it, and give you control over it. In this privacy policy, when we refer to “Liz and Matt”, “us”, “we” or “our”, we mean the Liz Evenden and Matt Spencer and companies which provide you with the our website and business services. In this policy, we refer to all our companies as Liz and Matt”.
WHAT PERSONAL INFORMATION DO WE COLLECT?
We endeavour to collect and use your personal information only with your knowledge and consent and typically when you order and subsequently use products and services, make customer enquiries, register for an event, register for information or other services, request product information, submit a job application or when you respond to communications from us (such as questionnaires or surveys). The type of personal information we may collect could include, for example, your name and postal address, date of birth, telephone number, email address, and credit/debit card information; lifestyle and other information collected on registration or through surveys. If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
NON-PERSONAL IDENTIFYING INFORMATION…or COOKIES
We may use cookies and similar technologies to collect non-personally identifying information about your visit to our websites based on your browsing activities. This information may include the pages you browse and products and services viewed or ordered for example. This helps us to better manage and develop our sites, to provide you with a more enjoyable, customised service and experience in the future, and to help us develop and deliver better products and services tailored to your individual interests and needs. For more information and full list of cookies used visit our cookie notice. Most browsers are initially set up to accept cookies; however, you can reset your browser to refuse all cookies or indicate when a cookie is being sent or you can flush your browser of cookies from time to time (Note: you may need to consult the help area of your browser application for instructions). If you choose to disable cookies or refuse to accept a cookie, you may not be able to utilize all features of our website or business services. From time to time, if you consented accordingly we may also store and use your information to contact you for market research and marketing purposes. We may contact you by email, phone or by letter via good old snail-mail.
INFORMATION YOU SHARE WITH US
We collect personal information that you share with us when you register, contact us or interact with us through our website, email, phone or otherwise. You can decide not to provide certain information, or ask that any information you have previously shared is removed. If you do so, you may not be able to take full advantage of Liz and Matt’s website or business services. For example, you may decline tracking cookies which means we cannot send emails with content tailored to your interests. Worse, if you refuse any contact you may miss out on Christmas cards and random surprise presents.
HOW DO WE USE YOUR PERSONAL INFORMATION?
Our main reasons for using your personal information is to provide you with information or services that you have requested including downloaded information, sales enquiries or registration to our courses and events. Information provided during job applications will be naturally be held for that process. Liz and Matt may use this information to provide and improve the service, products and experiences that you and the users of our website and business services expect from us. We may only disclose information about you and contact details (i) for the purposes and subject always to the terms of this Privacy Policy Statement; (ii) in the event that we undergo re-organisation or are sold to a third party, in which case you agree that any personal information we hold about you. You can also ask us to remove personal information about you or limit its use. If the law in your country allows us to impose a fee for giving you access, we will communicate this to you in response to your request. If you would like to access, update or amend your personal information or, if you would like us to remove personal information that we hold about you, or limit its use, please email info@thesoteam.com
HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
We use appropriate technical and organisational measures, including encryption, to protect your personal information and privacy, and review those regularly. We protect your personal information using a combination of physical and IT security controls, including access controls that restrict and manage the way in which your personal information and data is processed, managed and handled. Whilst we cannot guarantee the security of your personal information, we commit to taking all reasonable steps to do so.
YOUR RIGHTS
You are entitled to ask: For a copy of the personal information we hold about you, and details about how we are processing your personal information; To have any inaccuracies in your personal information corrected; For us to provide your personal information to you in a structured, commonly-used and machine-readable format. You can also ask us to provide your personal information directly to a third party in this format, and, if technically feasible, we will do so; and To have your personal information erased, or for our use of it to be restricted (for example, if your preferences change, or if you don’t want us to send you the information you have requested). Please contact us at info@thesoteam.com if you would like to exercise any of these rights. You also have the right to make a complaint to the supervisory authority if you’re not happy with how we’ve handled your personal information. In the UK, the supervisory authority is the Information Commissioner’s Office (http://www.ico.org.uk).
CHANGES TO THIS PRIVACY POLICY
We will review and update this privacy policy from time to time and will note the date it was last updated below. For an even more complete version of our Privacy Statement
CONTACT US
If you have any questions, comments or concerns, or would like to make a complaint about how we use the personal information we hold about you, please email our Privacy Team, at liz@lizevenden.com. We will get back to you as soon as possible.
Owner and Data Controller Liz Evenden The Laurels, Upper Pinewood Rd, Ash, Aldershot, GU126DW Owner contact email: liz@lizevenden.com Last updated 13 February, 2019 ©2019 Liz Evenden. All rights reserved.