However new remote interactions are in your business, you already have a remote culture: a set of attitudes to remote collaboration and behaviours that are considered acceptable.
The moment your teams started interacting remotely, your remote culture started to form. Behavioural norms emerged, the level of quality of interaction was set and subconscious decisions were made about which behaviours to accept (and which to reject).
There’s a whole menagerie of behaviours showing up in remote meetings – and without clear leadership, they aren’t always positive and helpful.
In order to thrive in the new normal, organisations need to define a clear and aspirational remote culture, and take active steps to ensure this culture is embedded in their ways of working with both internal and external partners.
This goes way beyond deciding which tech platform to use. It's Humanology, not technology, that makes the biggest difference to remote interactions.
The biggest influence on your external remote meeting experience is your internal remote meeting culture. The interactions your customers are having with your business right now are directly impact by your remote culture.
If you'd like to know more about our remote culture assessments and culture change work, we'd love to talk to you - you can get in touch here.